Deadline and quality guarantee
Your professional partner
With a deadline and quality guarantee
Amsler & Frey AG sets great store on customer satisfaction. We generally strive for on-time and fault-free deliveries. If that is ever not the case, our deadline or quality guarantee takes effect. We thus not only talk about service quality, but also vouch for it.
| Deadline guarantee | Quality guarantee |
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Scope |
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Our deadline guarantee applies in case of delayed delivery of prefabricated parts, modules and semi-finished products. We will compensate you with no red tape for the resulting administrative costs. | Our quality guarantee applies in case of defects in a delivery of prefabricated parts and modules. We will compensate you with no red tape for the administrative costs |
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Procedure |
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You can claim the deadline guarantee if you report a deviation from the confirmed delivery date within 14 days. We will credit you a fixed-cost allowance for administrative costs. It sounds uncomplicated – because it is. |
If you uncover defects within 30 days after delivery of the merchandise, let us know and we will credit you a fixed-cost allowance based on the value of the goods. It sounds uncomplicated – because it is. |
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Calculation |
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| For order values of at least CHF 120.00, you will get back CHF 100.00 for each delayed order. |
For goods valued up to CHF 500, you will get CHF 50.00 back. For goods valued between CHF 501 and 1,000, you will get CHF 100.00 back. For goods valued from CHF 1,001, you will get CHF 150.00 back. |
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Exclusions |
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| Announcement of a delay, shipper errors and acts of God are excluded from the guarantee. |
Defects which occur during transportation, not due to defective packaging, are excluded from the guarantee |
Amsler & Frey AG reserves the right to adapt or cancel its compensation policy.